Telstra are a mob of arseholes jolly nice people, actually.
I've had a wee bitty of trouble with Telstra lately. First Osama's boys knocked out my satellite connection, then I find that they've been over billing me by about thirty smackers per month. Both times I've had to resort to contacting them via the telling bone. And you know what?
Both times they've been courteous, efficient and actually solved the problem in minutes - the initial contact, too; no getting punted from one department to another.
Both times they've been courteous, efficient and actually solved the problem in minutes - the initial contact, too; no getting punted from one department to another.
posted by Dirk at 2:51 pm
5 Comments:
really? i'm impressed. usually the only time we can get an actual human to talk to us from telstra is when they try and get my sister to come back over to them from optarse.
and she doesn't mind telling them that either ;-)
Well, to get the satellite back in orbit did take a few days and an email or two, but that was 'cause I don't like to ask for help until I've had a chance to bugger it up completely by myself.
And to get the overbilling corrected I did have to push about eleventy seven buttons before I wore down their defenses and they put an actual person (Kelly) on.
Important note: Ron Sexsmith on The Basement tonight ABC TV I think
Doesn't matter Dirk, they're still arseholes, service or no service.
FJ, I was looking forward to Sexsmith having heard so much hype about him. However I was disappointed and found his music had an unfortunate 'sameness'. Pity cause I really like his latest single, which he didn't play, leaving me thinking the broadcast was dated.
Bugger, missed it. Nevermind, with the wonders of pay TV it may turn up again - there are three different ABCs on there.
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